2018 Effective Partnerships

We have...

  • Set up a regular surgery in one of our estates, following complaints from residents regarding anti-social behaviour. Local Police representatives also attend..
  • Worked closely with our Local Authority Environmental Services due to demand from our tenants regarding recycling changes, fly tipping and waste management. Provided skips in some of our estates.
  • Liaised with the Scottish Society for the Prevention of Cruelty to Animals (SSPCA) to arrange a free dog chipping service.
  • Partnered with Women’s Aid to provide support for women suffering domestic abuse.
  • Established a close working relationship with DWP, in the local job centres and with case managers, where our Income Maximisation Officers have given presentations to DWP staff on how welfare reform is affecting our customers.
  • Continued to expand our private letting services to private landlords, as well as managing Clyde Valley Property Services’ portfolio of market and mid-market rental properties.
  • Visited other social landlords to compare best practice, such as for factoring services.
  • Maintained our involvement with local authority and wider agencies to contribute to the Syrian Vulnerable Persons’ Resettlement programme.
  • Worked with local Registered Social Landlords (RSLs) and local authorities to enhance Common Housing Register systems, to extend services for customers.
  • Set up joint projects with Citizens’ Advice Bureaux (CAB), other housing associations and Women’s Aid.
  • Partnered with Autism Scotland to develop two suitable properties for autistic customers. They also provided training to our staff on mental health awareness.
  • Worked closely with Social Work departments, Addiction Team and Mental Health support workers; ensured information was freely shared between the relevant agencies and that people are supported to remain in their tenancies.
  • Carried out regular estate inspections to ensure high standards are being maintained.
  • Resolved anti-social behaviour issues quickly and effectively, due to Housing Officer’s training in mediation skills.
  • Worked closely with Social Work departments, Addiction Teams and Mental Health support workers; ensuring information was shared appropriately between the relevant agencies so that people are supported to  remain in their tenancies.

  In partnership with

    • North and South Lanarkshire Councils
    • CAB
    • Women’s Aid
    • Happy to Translate
    • Our Power
    • Action for Children
    • Police Scotland
    • Scottish Fire Service
    • Scottish Autism