2017 efficiencies and savings banner

We have...

  • Continued to deliver our Housing Options Strategy, designing more efficient digital sign-ups  for new tenants.
  • Reviewed our procurement strategy so we maximise value for money from our contracts to deliver improvements in service.
  • Secured access to the new Department for Works and Pensions on-line system to give more support to tenants claiming Universal Credit as we are now “Trusted Partners”.
  • Upgraded our housing IT system so we can provide services more effectively.
  • Worked closely with customers in Douglas to help them save over one third on their energy bill.
  • Sustained our provision of specialist advice on benefit entitlement, helping customers  to claim almost £1.5m in welfare benefits.
  • Invested in improvements to empty properties in Gartlea, Airdrie, to increase demand and reduce the amount of lost rent.
  • Joined a new, value-formoney network of housing associations in Scotland through Housemark, the Haymarket Group, to compare results on how we achieve value for money for customer.
  • Secured a Stirling university undergraduate for a 10-week placement to carry out a pilot project in North Motherwell on the challenges customers face in maintaining and affording their tenancies.
  • Introduced 2 hour  appointment slots for  non-emergency repairs.