• Continued to monitor and review budget spend every month.
  • Invested in extra housing staff to make sure we were ready to help customers for full roll out of Universal Credit from April 2018.
  • Appointed two new Directors for Finance and Customer Services with the right skills and expertise to meet our customers’ needs.
  • Attracted new investors, Canada Life, to support us with an extra £70m to build nearly 700 new homes and to cover a refinancing exercise due in 2020.
  • Invested more in training and development of our staff to deliver the best services possible.
  • Reviewed and compared costs with G8 Finance Benchmarking Group.
  • Promoted the Value for Money Statement to all customers in various formats.
  • Promoted the Value for Money Statement with all staff.
  • Obtained staff ideas and innovations to help contribute to value for money and efficiency objectives.
  • Developed business cases for any new areas of spend or spend proposals.
  • Held on-going monthly monitoring and quarterly  1-1s with budget holders to ensure comprehensive  financial monitoring and reporting, with budget holders being accountable.