Fin Smith

Customer Services Director

Fin leads the Group’s Customer Services function. He joined CVG in June 2019.

Before this, Fin spent six years as Head of Business Services with Cairn Housing Association where he was responsible for a range of services including Contact Centre, Customer Engagement, Business Improvement and ICT. Prior to that Fin worked with Trust Housing Association for seven years.

Fin’s experience and skills include leadership and people management, change management, strategy development and management, performance improvement, risk management and systems implementation.

In addition, he is a board member of Scotland’s Housing Network (SHN), a consortium of local authority and housing association landlords working together to drive up performance and deliver quality services by means of benchmarking, self-assessment and practice exchange.