Housing Maintenance Manager
I have worked with the Association for 8 years firstly as Technical Inspector and for the last 4 years as Housing Maintenance Manager. As Housing Maintenance Manager I manage a team who help maintain the portfolio of stock to a high standard. Within my role I am responsible for the reactive and cyclical repairs and also oversee the following maintenance programmes:
- Reactive maintenance (day to day).
- Gas servicing and maintenance (including annual gas servicing).
- Landscape maintenance.
- Electrical inspections.
- Medical adaptations.
- Emergency 24 hour callout.
A major achievement in my area was the introduction and implementation of our Repairs by Appointment system that I introduced for routine repairs in October 2011.
I am passionate about customer service delivery, and always looking at areas with staff and contractors for continual improvement and efficiencies.