Housing Operations Manager
I have been with the Association since it was established in April 1996. Initially employed as a Housing Benefit Officer and Housing Officer, I later became Estate Manager and am currently Housing Operations Manager within the organisation.
I have worked in housing for 27 years, firstly with Scottish Special Housing Association, then with Scottish Homes.
I manage a team of Housing Officers and Housing Assistants who deal with Allocations, Collection of Rental Income, Debt Recovery, Estate Management and Anti-Social Behaviour issues.
I previously managed the large scale transfer of Coatbridge properties from North Lanarkshire Council. This area was completely rebuilt in partnership with tenants and the many contractors. This culminated in various awards for design, regeneration and partnership working.
I enjoy the many challenges Housing Management brings, working with our tenants and partners, ensuring our tenants the fundamental right of a safe and secure home.